When asked to evaluate our closing service on a scale of 1-10 with 10 being the best, most of our customers rate us a "10" in all of the areas surveyed:

1. Closer's skill and professionalism
2. Title One staff's skill and professionalism
3. Title One service.

When asked our customers if we could use them as a reference, here is what they said they liked best about our service:

"The process was great - very smooth, informative from start to finish. We worked with very professional people. Keep up the good work."
- Rebecca K

"Professional and friendly service as this is our 2nd time closing with Lanette."
- Jon N.

"I enjoyed this closing very much! Joanne explained everything to me with a smile! Title One has my number 1 vote!"
- Channa J.

"Fantastic!!! Very, very professional."
- James M.

"Terri's efficiency and ability to accommodate a hectic schedule."
- James M.

"Fast efficient, friendly and helpful. This is the fourth time I have closed with Title One and the service is consistent."
- Greg S.

"All documents are clearly organized and explained No surprises. This has been my best closing experience."
- Debra D.

"Great service - Knowledgeable and Friendly! Used when we bought our house in 2001 too."
- Ali S.

"Fast, efficient and friendly. All of my telephone calls were returned to me. All of my questions were courteously addressed."
- Thomas J.

"I thought the overall service was great. Everything I needed arrived on time, was accurate and easy to understand."
- Thomas P.

"Relaxed, thorough. Handled changes smoothly."
- Grace A.

"Competence and understanding of situation."
- Helen A.

"Very professional people from start to finish."
- Kyle T.

"Susan was very polite and organized and made the process very easy to understand."
- Bonnie B.

"The Closer was very friendly and personable."
- Joanne S.

"Very well organized and very professional."
- Pierre B.

"Friendly Closer with knowledge. Answered questions politely, she makes you feel comfortable."
- Todd E.

"Friendly, organized - excellent experience."
- Cathy E.

"Good explanations/organization. Good Directions."
- Mario M.

"Friendly and pleasant. Very nice packet for copy of documents."
- Marquerita T.

"Very friendly and professional. Answered all questions."
- Nathan Z.

"Very easy and everything was explained to me."
- Chad K.

"Very relaxing and welcoming."
- Jolleen S.

"People friendly and informative. Professional at all times."
- Brenda R.

"Very simple and straightforward. No issues at all!"
- Stephanie S.

"The Closer was friendly and quick. She explained everything clearly & overall it was a very easy process."
- Shirin D.

"Very helpful - explained the process and documents clearly."
- Patrick S.

"The Closer was clear, efficient and helpful; good map and directions; receptionist facilitated process by photocopying Drivers License and it was nice to have a Coke/Sprite option instead of bad coffee!"
- Deborah A.

"Immediate resolution to potential problem. Closer was excellent!"
- Mary B.

"Made our Closing easy for us to follow & to understand, kept us well informed."
- Michelle M.

"Very thorough, organized and friendly. She answered all of our questions."
- Valerie D.

"Very helpful and kept our best interest in mind."
- Larissa B.

"Very smooth Closing. Very quick and organized. Like the Closing Document book."
- Richard B.

"Very approachable Closer - easy to work with in getting details resolved."
- Patrick L.

"Very friendly and efficient, explained things very well."
- Lucie C.

"Quick and efficient, very professional, made me feel at home, the cookies are great!"
- Lisa M.

"Of course, the person handling the transaction makes the most difference, but handling the small details referred to above is a perfect tough at a time when usually everything is "up in the air"."
- Peter K.

"Rapid turn around."
- William H.

"The timeliness and professionalism."
- John T.

"Everyone know their job and allowed the process to be quick. Directions to the office were perfect."
- Patrick M.

"Professional image and organization."
- John G.

"Small town service."
- Mark C.

"I liked that you had color books & legos for our daughter to play with."
- Teresa R.

"It was fast and efficient."
- Terry L.

"Fast, friendly"
- Barbara R.

"Very helpful and professional."
- Marsha R.

"Efficiency - all papers in a binder."
- Carol B.

"Short and pleasant."
- Anita M.

"Efficient, professional, courteous."
- LaReine W.

"Very efficient, things explained well."
- Jeff T.

"Quick, efficient, clear."
- Greg F.

"Less expensive"
- Virginia

"The cookies! Things were explained well - everything went smoothly"
- Janice G.

"Great Service"
- James S.

"Organized efficient - willing to work with us."
- Linda R.

"Fast and Convenient"
- Don B.

"Good service, prompt competent handling of our mortgage. Pleasant atmosphere."
- Werner R.

"Friendly & explained things thoroughly."
- Todd

"No glitches. Everything went smoothly. Closer was able to resolve problems (2) prior to the actual closing."

"Quick - Efficient"
- Joseph M.

"Prompt"
- Florence T.

"Everything was ready smooth, and necessary changes happened quickly. Friendly Professional Accomodating"
- Kristin D.

"Cookies"
- Thomas E.

"Samantha - she was great"
- Amy H.

"Professionalism"
- James W.

"Cheap and efficient. Thorough and friendly."
- Lee B.

"Well prepared at closing. Good view. The people there were organized, knowledgeable, professional, efficient. Nice, too!"
- Julie B.

"Clear instructions (e.g. checklist prior to closing) & the closer explained things clearly...twice if necessary."
- Heather F.

"Very courteous"
- Lola T.

"The closing was very positive and informative. Friendly, competent, hassle free"
- Susane H.

When asked how we could improve our service, this is how some of our customers responded:

"No idea."
- Patrick M.

"I don't think you can."
- Chris G.

"Just keep up the good, proficient work that your staff is doing already."
- Patricia L.

"It was great."
- Jonathan Z.

"Everything was great - not anything to improve that I can see."
- Lisa M.

"Can't think of anything."
- Lisa K.

"No need to, great the way it is."
- Lee V.

"Just fine the way it is!"
- Kenneth B.

"Nothing to be improved upon!"
- David R.

"Service was great."
- Keith L.

"I don't think you can."
- Boyd H.

"Service was excellent! No room for improvement today."
- Channa J.

"Great experience!"
- Sherr L.

"Not in any way!"
- Dan Z.

"It's great!"
- Harry O.

"Leave it the same."
- Dustin P.

"Not necessary."
- Gary D.

"I don't think you can."
- Boyd H.

"Nothing."
- Mary P.

"You couldn't have made it easier."
- Pamela W.

"It was great, no improvement needed."
- Barbara R.

"Is excellent as is."
- Larry L.

"None"
- Kathrine

"Fine as is"
- LaVon G.

"Keep up good work.I can't think of anything."
- Werner R.

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